WE ARE NOT GEEKS OR NERDS
Yes, we know the Geek and Nerd naming thing was cute a few years back, but seriously do you really want a Geek or Nerd coming to service your computer? Wouldnâ€™t you want someone who is a professional, and can communicate in a language that everyone understands?
At Tech SquadÂ® we pride ourselves on being knowledgeable in regards to computers, but at the same time remembering that we are human beings too. Furthermore, that we need to respect, and be able to communicate clearly to you our customers.
Tech Squad was founded in 2001 by 2 young Canadian entrepreneurs. The company, its staff, and its owners have stuck with a simple philosophy over the years; which is to treat all of our customers with respect, to solve their computer issues in a timely manner, and at a fair price. This sounds like a no brainier, but in reality, it is hard to consistently maintain. You see this often at the big box stores.
At Tech Squad we will work hard for your business, and have a genuine desire to want to help our customers. This starts with knowledgeable & friendly staff, but it doesnâ€™t end there. From the top down, we are committed to our philosophy, and it shows, which is why more than 30% of our business comes from referrals and repeat customers.
Tech Squad has been in business since 2001. This means something in the technology industry, no seriously it does, Google has been around since 1998 to put this into perspective. Companies donâ€™t stay around long in the tech industry, if you are not consistent and listen to your customerâ€™s needs. Furthermore as evidence of our consistency and customer commitment, we are the proud, and consistent winner of the Consumer Choice Award since 2005.
We have serviced over 20,000 clients, and continue to service over 800 customers a month. This translates into current knowledge of most, if not all computer problems. Current knowledge saves you the customer time, and money since we do not need to â€śfigure outâ€ť how to fix your problem we just know how to.
Tech Squad is an accredited Better Business Bureau Member with an A+ rating, and has been nominated for the 2005/2007 BBB Ethics Awards. We are furthermore, a member of the Canadian Federation of Independent Businesses.
We care about our customers, which is why we are Calgaryâ€™s #1 choice for computer repair and services as independently surveyed by the Consumer Choice Awards. So why not deal with #1, as a fact and not just businesses that say they are â€śthe bestâ€ť at this and â€śthe bestâ€ť at that, prove it! Choose to do business with the proven award winner.
PROFESSIONAL & RELIABLE
All of our technicians are certified; have years of field experience, but not just in technical areas. The other key piece of the puzzle, is training in customer service. We are fully licensed, insured (seriously not all technical businesses are, you need to investigate â€śinsuranceâ€ť before choosing a tech company), and all technicians have completed security background checks.